Our Return & Exchange Policy

Returns & Exchanges

For hygiene and safety reasons, all sales are final.

We do not accept returns or exchanges, except in cases of defective items or processing errors.

Defective Item or Order Error

If you received a damaged or incorrect item, please contact us within 3 business days of delivery.

We’ll help resolve the issue as soon as possible.

📧 Email us at: lume.co2024@gmail.com

Include the following details:

• Order number
• Description of the issue
• Clear photos of the item received

🔒 Fraudulent Orders Policy

At Lumë.co, we reserve the right to take legal action in cases of fraudulent orders or false disputes made without valid justification.

We are backed by private legal counsel. If we detect suspicious activity—such as fraud attempts, system abuse, or malicious claims—we will proceed according to applicable legal terms.

🙏 Please support small businesses by acting with honesty and respect.

This policy applies to all orders shipped within Puerto Rico and the United States.